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Old Time Radio Mystery Theater > Help Desk > Knowledgebase

Why didn't I receive my username and password?

Solution Some email services like AOL have very aggressive spam filters and are mistakenly not letting our emails through.

Please know that we respond to every email we receive.

When you make a donation via Paypal, your username and password will be sent to the email address that Paypal has on file for you. Please make sure that is the correct address and one you'll be able to check to get your log-in details.

After the Paypal donation page you should be sent directly to a page that gives you your club member username and password. Please save or print this page.

If for any reason you don't see this page, email us right away or submit a support ticked here and we'll send it right out to you. Be sure to also check for the email inside your SPAM/Junk mailbox. Sometimes they end up there by mistake.

After your donation is made, we will send you an email (usually within the hour if it's between 10am and 10pm Central time. If not, you will receive it the very next morning) with your username and password just to make sure you received it.
Article details
Article ID: 1
Category: Knowledgebase
Date added: 2009-01-27 14:29:31
Views: 606

 
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